East London Computer Repair

Call Us at 083 463 7434 or 043 721 1821 Today!
Our Service Area is East London and Surrounds.


Call-outs

We will come to you if necessary. Remote support is also available.

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Scope

PC, Laptops, Printers, Servers, Network, Wi-Fi and ADSL Troubleshooting.

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Parts

We source Hardware | Software from a mix of Local and National Distribution Partners.

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Quote

We will first quote you where possible.

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Flexible

We cater for emergencies. Contact us at any hour. Consider a Maintenance Plan.

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Cautious

We are innovative, yet safe, in our approach.

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We offer more possibilities to meet your every ICT need.

About Us

With approximately 20 years of experience and ever-growing skills, we have the wisdom and depth to consistently give excellent service.

We have a broad range of skills and provide excellent service as a generalist. However, we have much deeper knowledge and specialist expertise in many areas such as zero-day virus removal. This mix of knowledge, experience and wisdom from above gives us a unique mix and feel in the ICT industry.

Derek Hoets

Virtual CIO | ICT Consultant

Experienced ICT Consultant and your virtual CIO. Let us manage your ICT and be your virtual ICT department..

  • +27 083 463 7434
  • +27 043 721 1821
  • Email

Technical Corner

TROUBLESHOOTING WIRELESS LAN NETWORKS

We will cover common problems that could occur in wifi networks.

1. Multipath

What is multipath? Between two antennae there are sometimes objects such as buildings breaking our clear the line of sight between the two points. When the radio signals are transmitted, what happens is that the main radio frequency (RF) signal is reflected off the objects between the transmitter and the receiver resulting in multiple RF paths. So the receiver receives RF signals from multiple paths, hence multipath. This is not best for RF transmission. It corrupts RF waves, cancels RF waves, etc. which adversely affects the transmission.

Things that we can do to minimise multipath:

Remove the objects in the way if you can or position the transmitting and receiving antennae so that the objects are not in the line of sight. Wifi routers today often include more than one antenna to compensate for the effects of multipath. That is why there are multiple antenna on most routers today. What the wifi router does is it uses the antenna which gives the best signal to transmit and receive. It does not mean that both antennae are being used simultaneously. We dont get double the bandwidth by having two antennae! It is simply to combat the effects of multipath. Only one antenna can be used at one time.

2. Hidden Node

This occurs when a computer, notebook or tablet is behind a wall or separated from other workstations in a way in which there is no signal between the two devices.Both devices can connect wirelessly to the router. However, the two devices cannot see each other with respect to RF signal. To avoid collisions of data packets each of the devices need to know that the other device exists on the network. What happens is both devices can transmit at the same time creating collisions. When collisions occur, frames are retransmitted and this will continue indefinitely and this congestion will bringing the wifi network to a standstill. Sometimes a wi-fi network becomes extremely slow. You reboot the router and the network is still just as slow. What could be the problem? Someone could have moved their notebook to another room in the office and the effect of hidden node came into effect.

We solve this by moving the notebook, removing the separation, using high-gain antenna or by enabling the rts/cts protocol on the router.

3. Near / Far

Some workstations are close to the wi-fi router. Others are are further away. The closer workstations need to be set on low power (decrease power of local stations) and the further stations must be set at high power (increase power of remote stations). Otherwise the stations further away simply are overwhelmed by the close workstations with high power.

4. RF Interference

The maximum number of stations that can connect to a wifi router is 25. Any more will result in poor performance. What most companies do is there use multiple wifi routers to cover their offices. Here there is often an overlap in coverage. If the same channel overlaps, performance is reduced because of interference. It is important to set up the wifi routers on different channels so that the overlap is minimised. Channel 1, 6 and 11 are the best non-overlapping channels to use to reduce overlap.

5. All-Band Interference

There is also interference which can affect the entire band of the RF signal. There are a number of devices such as portable phones, cell phones, pdas, Bluetooth devices and microwaves which can bring about this interference. The way forward here is to find the device which is causing the interference. A spectrum analyser accurately helps to identify the culprit. Remove the culprit.

6. Weather

Rain and wind can affect outdoor wifi transmission. Grid antenna are better for windy places.



ANTENNAS

We are going to look at the different antennas for wifi LANs. We need to select the right antenna for our wireless network. This technical article will help you to determine the right antenna for your network.

There are omni-directional, semi-directional and highly-directional antennas. Omni-directional antennas radiate RF waves in a 360-degree coverage on a horizontal plane. A doughnut shape. Not a sphere. There is a vertical axis in the centre from which the RF signals radiate.

This is also called a dipole antenna. It radiates equally all around its axis on a horizontal plane. It is however not a perfect ball-shape. It is doughnut-shaped. A perfect sphere is also called an isotropic radiator. However, we cannot create a perfect isotropic radiator. Very much like earth with the two poles. The sun is an example of a isotropic radiator.

Why is this important? It is used in measuring gain. It is measured in decibels relative to an isotropic radiator (dBi). A dBi of 0 is a isotropic sphere. The higher the dBi, the more bulging the sphere becomes (flattened out horizontally) and the higher the power level of the antenna. It begins to resemble a pancake rather than a doughnut. The radiation will go further outwards. However, we have blind spots and dead coverage areas. The antenna (high gain) needs to be carefully positioned.

A typical low-gain wireless access point (omni-directional antenna) should be placed in the middle or centre of a large office so that it can reach all the corners. This works well in warehouses or offices where a large area is covered.

Semi-directional or uni-directional antennas concentrate their RF energy into a cone shape or a beam. The energy is transmitted in one direction only. A typical example of this is a Yagi antenna which is the old television antenna. I uses a dipole antenna with a director and reflector. The director and reflector makes the Yagi into a uni-directional antenna. When additional directors are added to the Yagi, the gain is increased. These are used for short to medium distances up to 4 kilometres. Building to building. Point to point connectivity. Long corridors. There are also patch antenna. They are not as directional as the Yagi antenna.

For longer distances, we need to use highly-directional antennas. Examples are the parabolic dish antenna which look similar to a satellite television dish. These can transmit up to distances of 50 km. In windy areas, it is better to use a grid antenna with a wire mesh design. There needs to be line of sight and they need to be positioned very carefully due to the high-directionality. Provide long distance and not wide coverage.